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Frequently Asked Questions
Everything you need to know about shopping with Brush & Bathe Co., from shipping and orders to caring for your grooming essentials.
Shipping & delivery
We currently focus on shipping orders within the United States.
Standard shipping is $8. Orders totaling $70 or more qualify for free standard shipping.
Estimated delivery is typically 5–11 business days after your order has been dispatched. Delivery estimates are not guarantees and may vary based on the destination, carrier, and other shipping conditions.
If tracking information is available for your shipment, it will be provided once your order has shipped. You can also contact support@brushandbathe.com for assistance.
Orders & payments
Contact us as soon as possible at support@brushandbathe.com with your order number. We will review your request, but changes and cancellations cannot be guaranteed once processing has begun.
Available payment methods are displayed at checkout. Options may vary depending on your location and the payment methods currently enabled on our store.
Email support@brushandbathe.com immediately with your order number and corrected address. We will try to help before dispatch, but address changes cannot be guaranteed.
Returns & order issues
We generally do not accept returns for change of mind. If your order arrives damaged, defective, or incorrect, please contact support@brushandbathe.com so we can review the issue and determine an appropriate resolution. This does not limit any rights provided by applicable law.
Contact support@brushandbathe.com with your order number, a description of the problem, and clear photographs of the item and packaging where applicable. Our team will review the issue and help with the next steps.
We do not currently offer routine exchanges. If you received a damaged, defective, or incorrect item, please contact our support team for assistance.
If a refund is approved, the processing time may vary depending on the payment provider and financial institution. We will provide information about your resolution when your request is reviewed.
Products & pet care
We offer a selection of everyday pet grooming essentials, including brushes, deshedding tools, bathing accessories, and nail-care tools.
Check each product's description and specifications to determine whether it suits your pet's coat type, size, and grooming needs. If you're unsure, contact our support team before ordering.
Not every grooming tool is suitable for every animal, coat type, or size. Always review the individual product information and follow the instructions for safe use.
Grooming frequency depends on your pet's breed, coat type, health, and individual needs. Follow appropriate grooming guidance and consult a qualified veterinarian or professional groomer if you're uncertain.